FAQ
Garantie
To ensure that our products are easy to repair, we have a spare parts section on our website!
Go to the tab: Our pproducts / All our machines / spare parts
CoContact the Handpresso after-sales service: sav@handpresso.fr, we will offer you a repair package tailored to your machine.
If you purchased your machine from a retailer outside France, give priority to contacting the retailer in your country.
Contact the Handpresso after-sales service: sav@handpresso.fr, who will take care of repairing your machine.
Our after-sales technicians always give priority to repairs and offer you tailored repair packages for out-of-warranty machines.
Our customer services, after-sales service and repair workshop are all part of the company, based in Avon, France.
We refuse systematic scrapping or programmed obsolescence.
If you purchased your machine from a retailer outside France, please contact the retailer in your country first.
All our machines are covered by a 2 years warranty. See our general terms and conditions for application.
The 2-year legal guarantee applies to the contract with Handpresso. It covers products bought anywhere in the EU.
The warranty also applies for products sold by Handpresso outside the EU, however, the shipping cost for sending the product to our repair center in France is borne by the customer.
FAQ Handpresso E-Presso
Our battery has been sized to guarantee the best compromise between compactness and autonomy.
In this way, the e-presso model can fit in your car cup holder and make at least 3 espressos of 50ml under standard temperature conditions (water and machine stored at 20°C).
Please note that if you use your machine with a volume of water greater than that of an espresso (50mL) and at a temperature below 20°C, the autonomy of your battery will be affected.
It is therefore perfectly normal to make only 2 or 3 coffees. On the other hand, in the middle of summer you'll gain in autonomy!
Handpresso E-Presso standard autonomy (ref 21700) :
50ml: 4 espressos
90ml : 2 lungos
Autonomy Handpresso E-Presso + (ref 21710 and 21712) :
50ml: 5 espressos
90ml : 3 lungos
120ml : 2 lungos
Benefits: much more than just a portable espresso machine
The Handpresso E-Presso + set redefines portable coffee maker standards, offering a unique combination of benefits for your travels, rivalling professional coffee machines in terms of extraction quality:
- Barista-quality espresso wherever you are: enjoy perfectly extracted coffee, with a nice crema, whether you're in the office, in the car or out in the countryside, thanks to a 19 bar pressure comparable to professional coffee machines
- Compatible with Nespresso®* capsules and ground coffee: the included adapter lets you switch easily between the convenience of capsules and the freedom of freshly ground coffee, offering unrivalled flexibility among portable machines
- USB rechargeable battery: forget plugs and sockets, your Handpresso is ready to go wherever you go with its impressive autonomy, surpassing the constraints of domestic coffee makers
- 19 bar pressure: identical to home espresso machines, guaranteeing optimum extraction of flavours and perfect crema, a rare performance for a portable coffee machine
- Complete, compact set: everything you need is neatly packaged in an elegant, sturdy carrying case, making it easy to transport and protect your equipment when you're on the move, a considerable advantage over bulky machines
Make sure you use the adapter and USB-C cable supplied.
Not all USB-C cables/ports deliver the same power!
Charging time for E-Presso and E-Presso+:
With a 10W charger: approx. 3h30
With a 15W charger: approx. 3 hours
Check that the battery is working properly:
When the machine is switched off (no lights on), pressing the power button for 5 seconds should start the pump.
If this is not the case, please contact our after-sales service sav@handpresso.fr
Did you double-click to start heating the water?
Have you checked the machine's battery charge level?
Here are the standard charging times with a water temperature of 20°C:
40ml: 3 min 30
50ml: 3 min 45
60ml: 4 min 30
90ml: 6 min 30
If the water is very cold or if there are more than 50ml in the tank, the heating time will necessarily be longer.
For example, in the middle of winter with water at 5°C and the tank filled to the brim, the heating time can be as long as 6-7 minutes.
If this doesn't solve the problem, contact the Handpresso after-sales service: sav@handpresso.fr, who will take care of repairing your machine.
If you're using the machine with boiling water, you won't need to wait. You can make your coffee immediately by double-clicking on the start button.
As soon as the machine beeps 3 times, you can extract your coffee.
By using boiling water, your battery is preserved and you can make around fifty coffees on a single charge.
What is the E-presso range?
The E-presso range is our range of cordless electric coffee machines!
Thanks to an electric battery, you can make your espresso anywhere and without hot water. Like all Handpresso portable coffee makers, the new E-presso battery-powered espresso machines are compact and intuitive: making a good espresso has never been so easy.
The battery-powered coffee makers use either Nespresso® capsules or ground coffee, depending on your taste. They are as easy to recharge via USB as your mobile phone.
In just a few minutes, wherever you are, you can prepare the best espresso.
Thanks to Handpresso, you're about to discover the pleasure of a mini electric coffee maker... cordless.
FAQ Handcoffee
Handcoffee machines heat water like a kettle, so all you have to do is maintain your machine like your kettle.
Pour white vinegar instead of water into the machine's reservoir and start the cycle to descale it, then rinse it several times with clean water to remove the vinegar taste.
It is advisable to descale the machine regularly (every 2 months or 100 coffees) to increase its performance and lifespan.
If you have not activated your machine immediately after the end-of-cycle beep, a safety device is activated. To deactivate it and restart the cycle, press the ON button again.
If this does not solve the problem, contact the Handpresso after-sales service: sav@handpresso.fr, who will take care of repairing your machine.
If, when you turn your machine upside down, water runs around the filter holder, check that the orange seal is still in place.
If you lose your seal, you can buy a new one on our website in the spare parts section.
If this doesn't solve the problem, contact the Handpresso after-sales service: sav@handpresso.fr, who will take care of repairing your machine.
- Check the power delivered by your cigarette lighter socket. On lorries, 12V sockets are often of low power. The machine requires a minimum of 140W (minimum 12A fuse).
- Do not use extension cords or power strips.
- Test the machine in another vehicle.
If the machine doesn't work in another vehicle either, please contact our after-sales service sav@handpresso.fr to arrange for it to be repaired by our workshop.
Please contact our after-sales service sav@handpresso.fr to arrange for your machine to be repaired by our workshop.
Handcoffee machines work with Senseo® type pods, also known as soft pods. You can easily find them in supermarkets.
They measure 80mm.
Only single pads are accepted in Handcoffee machines.
Check that the filter holder (lid) is clean.
After several uses, coffee grounds can become embedded in the filter and block the flow of your coffee. If a pod has torn, some beans may have slipped into the filter under the nozzle. In this case, follow the procedure below to clean the filter.
1. Pull firmly on the nozzle to unclip it.
2. Position a light opposite the coffee outlet.
3. If you can't see a light beam from the other side, your filter holder is blocked!
4. Insert a sewing needle in the hole to remove the foreign bodies.
5. If you can see a light beam, your filter door is unblocked!
If the problem remains, please contact our after-sales service sav@handpresso.fr to arrange for your filter holder to be repaired by our workshop.
FAQ Handpresso Auto Capsule
Descale your machine regularly (every 2 months or every 100 coffees) to increase its performance and lifespan.
Descale the machine by filling it with a mixture of 50% white vinegar and 50% water.
Rinse 5 or 6 times with clean water.
Be sure to clean the grid regularly with a small brush.
Do not use extension cords or power strips.
Never run a cycle without water.
Some capsules take longer to pierce.
For intense or ristretto capsules, the machine can take up to 20 seconds to pierce the capsule, so you may need to wait a little after the stop button appears.
If this does not solve the problem, contact the Handpresso after-sales service: sav@handpresso.fr, who will take care of repairing your machine.
The water level sensor works thanks to the minerals in the water.
Some waters have very low mineral content and therefore cannot detect the water level, which is why the light remains white.
Check the mineral content of your water:
You can find this information on the bottle labels: the mineral content is shown as ‘dry residue’ or TDS on the bottles and must be greater than 150 mg:
Most mineral waters work, except for those with very low mineral content (e.g. Montroucou and Volvic in France).
Tap water also generally works very well (except in certain volcanic areas where it is very low in mineral content).
To be sure it's a water problem, you can test by putting in a few grains of salt (after this test, throw the water away). The detector should turn green.
FAQ Handpresso Pump
To keep your machine in tip-top condition, we recommend that you grease it regularly.
To do this, place a few drops of cooking oil on the pump stem and pump a few times to grease the seals inside.
This operation should also be carried out on the infusion button to prevent it from becoming hard to operate.
To clean any limescale that may have accumulated in the tank of your machine, fill the tank with white vinegar, then rinse several times with clean water.
To clean your machine's filter holder, simply rinse it in clean water.
To maintain your machine at its best, we recommend that you grease it regularly.
To do this, place a few drops of oil on the pump stem and pump a few times to grease the seals inside.
This operation should also be carried out on the infusion button to prevent it from becoming too hard to operate.
We have created a video that will enable you to detect the origin of a loss of pressure and solve it on the Handpresso Pump:
-leakage from the body of the machine
-leak at the pressure gauge
Note that the gaskets are available on our website in the spare parts section.
We've put a video online that will help you detect if you have a crack in the tank of your Handpresso Pump machine.
Replacement tanks are available on our website in the spare parts section.
Vous aimez profiter de l'extérieur, de la nature pendant vos vacances et vous aimeriez améliorer votre confort en ayant la possibilité de vous faire votre café ? Alors la Handpresso Pump est faite pour vous. Que vous alliez en camping, faire des randonnées, du ski ou même à la plage, cette cafetière nomade répond à vos besoins. Une cafetière simple, pas électrique et donc sans problème ni de batterie ni de chargeur, sans fil, compatible avec les dosettes E.S.E et du café moulu. Utilisable aussi en voiture ou à la maison, et facilement réparable grâce à nos tutos et à notre service sav.
Cette valisette a réellement été pensée pour celles et ceux qui souhaitent emporter leur machine expresso partout avec eux, afin de déguster un délicieux expresso en toutes circonstances. Elle a été conçue pour que vous ayez tout à portée de la main pour votre dégustation et que vous puissiez partager ce plaisir avec votre famille ou vos amis.
Accessoires fournis dans la valisette complète de la machine à café portable
La Handpresso Pump, qui est la petite machine expesso portable et manuelle, fonctionne aussi bien avec du café expresso moulu que des dosettes E.S.E
La bouteille isotherme à pression unique d'une capacité de 300ml (5 expressos) qui permet de garder l'eau chaude encore plus longtemps.
Une petite serviette
Facilité d’utilisation de la machine expresso portable
Pour préparer votre café, rien de plus simple ! Il vous suffit de faire monter la machine en pression jusqu'à 16 bars en activant la pompe. Ajoutez-y l'eau chaude, une dosette E.S.E ou du café moulu pour expresso et appuyez sur le bouton. Vous pourrez ainsi déguster de délicieux expresso où que vous soyez !
Autres avantages du set avec la machine café portable
Quatre tasses incassables et une serviette sont à disposition pour partager la pause café où que vous le souhaitiez.
La bouteille isotherme assortie à la cafetière de voyage dans la valisette vous permet d’avoir l’eau chaude à plus de 90° pendant plus de 3 heures. Vous disposez d’une autonomie totale pour partager la pause café où que vous vouliez.
La valisette est un très bel objet. Elle existe avec des machines (machine expresso portable et bouteille isotherme assortie) blanches, argent ou noires.
Facilité d'utilisation des cafetières de voyage Handpresso Pump
1- Faites monter la pression jusqu’à 16 bars, à l’aide de la pompe, comme pour un vélo
2- Versez l’eau chaude à 90° (d’une bouteille isotherme ou d’une bouilloire)
3- Placez le café expresso de votre choix et servez un expresso de grande qualité !
Handpresso, c'est la qualité du café au service de la mobilité. Handpresso a lancé ses machines portables, Handpresso Pump, pour que vous puissiez déguster un expresso savoureux où que vous soyez !
La machine expresso portable au design révolutionnaire
Handpresso Pump noire est la 1ère machine à expresso portable lancée dès 2008 et développée en France.
Cette machine à expresso manuelle se présente comme une pompe à vélo pour produire une pression de 16 bars afin de vous offrir un expresso crémeux où que vous soyez.
Simple, légère et robuste, la Handpresso Pump est la machine idéale pour vos vacances en camping, en voyage, en bateau ou encore au bureau.
Elle offre la liberté de faire de la pause-café un vrai moment de détente où que l’on se trouve.
Grâce à sa taille compacte, il vous suivra en vacances, en week-end, en balade ou en voyage !
Un résultat étonnant dans la tasse pour cette machine à café portable
Handpresso pump) est une machine expresso dotée d'une modularité optimale. Selon vos envies, vous pouvez choisir votre café moulu préféré ou bien placer l’adaptateur ESE afin de profiter de la praticité des dosettes ESE.
Faites monter la machine en pression jusqu'à 16 bars en activant la pompe à la façon d'une pompe à vélo. Ajoutez-y l'eau chaude dans le réservoir de 50ml, une dosette E.S.E ou du café moulu et appuyez sur le bouton.
Cet appareil vous permet de réaliser un expresso savoureux à la mousse caractéristique obtenue par une extraction haute pression et un système exclusif Handpresso.
Autres atouts de la machine à café portable
Simple, léger, élégant et extrêmement compact, la machine à café portable vous suit partout: au bureau, en vacances, en week-end, en balade, en voyage, ...
Pratique, facile à ranger (dans un tiroir, suspendu à un crochet dans la cuisine...), sans entretien , il vous garantit une qualité optimale à chaque tasse.
Ecologique, Handpresso pump fonctionne sans piles ni électricité et plaira à ceux qui se soucient de l’ environnement. En outre, la machine expresso portable utilise des dosettes E.S.E. certifiées compostables ou du café moulu.