Terms and conditions

1. Privacy

Handpresso SAS knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. Information about our customers is an important part of our business and we are not in the business of selling it to others.Any personal information provided to or to be gathered by handpresso.com is controlled by Handpresso SAS.

2. Access

We will do our utmost to ensure that availability of www.handpresso.com website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

Handpresso SAS grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of . This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Handpresso SAS and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Handpresso SAS's or its affiliates' names or trademarks without the express written consent of Handpresso SAS. Any unauthorised use terminates the permission or license granted by Handpresso SAS. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.handpresso.com as long as the link does not portray Handpresso SAS, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Handpresso SAS logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Handpresso SAS, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following: • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" • to cause annoyance, inconvenience or needless anxiety

5. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Handpresso SAS, its affiliates or its content suppliers and is protected by French and international copyright right laws. The compilation of all content on this website is the exclusive property of Handpresso SAS and its affiliates and is protected by France and international copyright and database right laws. All software used on this website is the property of Handpresso SAS, our affiliates or our software suppliers and is protected by French and international copyright rights laws. You may not systematically extract and/or re-utilise parts of the contents of the website without Handpresso SAS‘s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Handpresso SAS's express written consent. You also may not create and/or publish your own database that features substantial parts of this website without Handpresso SAS's express written consent.

All the photos on the website are non contractual, photos may differ from the actual products.

6. Trademarks

HANDPRESSO, HANDPRESSO SAS, HANDPRESSO.COM, HANDPRESSO.FR and other marks indicated on our website are trademarks or registered trademarks of Handpresso SAS. in the European Union and/or other jurisdictions. Handpresso SAS's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Handpresso SAS. Handpresso SAS's trademarks and trade dress may not be used in connection with any product or service that is not Handpresso's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Handpresso SAS. All other trademarks not owned by Handpresso SAS that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Handpresso SAS. Conditions Relating to the Sale of Products to You This section deals with conditions relating to the sale of products by www.handpresso.com to you.

7. Our contract

When you place an order to purchase a product from www.handpresso.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

8. Payment

You can pay by cheque, bank wire transfer and by credit card. Credit cards issued by banks outside France must be international credit cards. Payment by cheque is only possible for cheques made out in euros drawn on a bank with address in France or Monaco. Cheques will be cashed on receipt. Cheques should be made out to Handpresso SAS and sent to: Handpresso 20A av. Franklin Roosevelt, 77210 Avon. In the event of late payment, interest will be charged at current rates from the due date. 

9. Returns

You have the legal right to return products within 14 days without justification or payment of penalties, except the cost of return provided the products are in a perfect state, not used and in their original packaging. In this case, the cost of return is at your expense. Handpresso will reimburse you immediately and no later than 30 days following the legal right to return.  After this date, interest will accrue at the current legal rate. In order to avoid any problem with the delivery, we advise that you open the parcel and inspect the packaging and the product before signing the delivery slip. If the product has been damaged during transport, please make a note on the courier’s delivery slip in order to benefit from the guarantee and inform us within 14 days. This deadline also applies in the event products do not conform to the order. In both cases, and exclusively for these, the cost of return is at our expense. The replacement of damaged products or products that do not conform to the order must occur within 30 days after confirmation that the product will be replaced. After this deadline, replacement is no longer possible. 

10. Pricing, shipping and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

For DHL shipments, the remote areas, islands and other specially priced areas, are excluded from the shipping cost. In case of order to one of these areas, we may request an extra delivery cost or a delivery by the standard French post, if refused, we will recredit your account and cancel the order.

11. Customs

When ordering goods from www.handpresso.com in France for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.handpresso.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Conditions Relating to Both Your Use of www.handpresso.com and Sales to You

12. Children

Handpresso SAS does not sell products for purchase by children. If you are under 18, you may use www.handpresso.com only with the involvement of a parent or guardian.

13. Electronic communications

When you visit www.handpresso.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Losses

Handpresso SAS will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

15. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of France.

19. Legal warranty

We decline all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery other than France. We undertake to take all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, we shall not be held liable in the event of failure to meet our contractual obligations due to an act of God or force majeure as defined by the case law of the French courts. We use all means at our disposal to provide the services covered by these General Terms and Conditions of Sale. We are liable for any direct and foreseeable damage at the time of use of the Site or the conclusion of the sales contract between Us and You. In no event will We be liable for loss of profits, loss of business, loss of data or loss of revenue or any other indirect damage or damage which was not foreseeable at the time of use of the Site or the conclusion of the sales contract between Us and You.

The 2-year legal guarantee applies to the contract with Handpresso. It covers products bought anywhere in the EU.

The warranty also applies for products sold by Handpresso outside the EU, however, the shipping cost for sending the product to our repair center in France is borne by the customer.

Special conditions for our 2-years guarantee
Our guarantee covers any manufacturing and material defect as well as any
internal operational defect (not excluded below) duly certified by our aftersales
This guarantee is not transferable and does not give any entitlement to
compensation in cash or in kind, nor to any extension while the machine is
under repair.
Not covered by our guarantee
- Damage resulting from commercial, professional, collective or industrial
- The transport costs of the machine, the technician’s travel and labour costs
related to any damage or repair not guaranteed nor certified by the aftersales
service approved by our company.
- Damage to the machine due to fire, explosion, lightning, insofar as it
originates from other machines.
- Damage not caused by the machine itself such as misuse, abuse or
mistreatment, theft, lightning, flood, fire…
- Damage due to corrosion or the gradual deterioration of the machine, a bad
connection or a bad electricity supply...
- Travel costs related to portable machines.
- The replacement of parts: joint, ground coffee adapter...
- Damage of an aesthetic nature such as varnish, enamel, lacquer, paint…
- Costs for adjustments the user could make without dismantling the
machine, checks, cleaning and tests which do not follow a damage covered
by the guarantee.
- Repairs by persons not authorized by the brand’s after-sales service. The
customer remains responsible for any makeshift or provisional repair as well
as for the resulting possible worsening of the damage.
-- Damage due to the use of consumables different from those recommended
by the manufacturer.
- In all these instances, the legal guarantee covering the faults and hidden
defects will be applicable according to the law.

How to invoke the guarantee of a product?
The guarantee runs for two years as of the date on the proof of purchase
(receipt or invoice) and must be attached to the guarantee for any claim.
If your product is still under warranty, please contact our after sales service, which will
advise you on how to reduce the period of repair.

19. Our details

Handpresso.com is the trading name for the website of Handpresso SAS. This is owned and operated by Handpresso SAS. For www.handpresso.com website   Handpresso SAS 20A av. Franklin Roosevelt, 77210 Avon France Registered RCS of Melun SIRET N°: 493 113 989 00039 VAT Reg. No: FR 23493113989 You can contact us.

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